The hospital experience can be confusing for patients and their families. Lutheran Medical Center wants every patient to have a positive experience. The Patient Relations Department is available to help with issues, concerns or questions that your doctors and nurses cannot help you with. The Patient Relations Department can help you at those times. Monday to Friday, 9 a.m. to 5 p.m. On Saturdays, Sundays, holidays and in the evenings, you can talk with a supervisor by calling the hospital operator at 718-630-7000.
For more information, please call 718-630-7310
Lutheran has added Community Liaisons' to our growing team of personnel to help Brooklyn's diverse population navigate through our health care system. Community Liaisons act as patient representatives as well as a conduit between patients, care givers and members of the community to assist as needed. To contact a Community Liaison:
Faozia Aljabawi, Arabic Community Liaison, can be reached at 718-630-6919.
Daron Liang, Chinese Community Liaison, can be reached at 718-630-6488.
Rabbi Meyer Leifer, Orthodox Jewish Community Liaison, can be reached at 718-630-7381.
You have the right to complain without fear of reprisal about the care and services you are receiving and to have the hospital respond to you and provide if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The phone number is: 800-804-5447.
The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org. 