October 18, 2013, Brooklyn, NY…NYU Lutheran has received top ranking in Axial Exchange, Inc.'s New York Patient Engagement Index (PEI), that ranks U.S. hospitals based on an analysis of publically available data in three categories: personal health management, patient satisfaction and social media engagement. Lutheran ranked number eight out of 83 hospitals in the state.
"Organizations like NYU Lutheran are helping to make patient engagement a top priority in the health care industry, which is critical to improving quality and lowering cost of care for everyone," said Joanne Rohde, CEO of Axial Exchange. "Axial is committed to raising awareness of the benefits of patient engagement. We hope the data and benchmarks that we provide through our Patient Engagement Indices will help support organizations as they work to evaluate and improve their patient engagement programs."
By enabling patients to access their health information at their own level and learn at their pace, these top ranking hospitals are able to achieve reduced readmissions, improved patient satisfaction scores, and increased patient loyalty, which all leads to better care and lower costs for everyone.
NYU Lutheran Family Health Centers, the health system's federally qualified community health center network, is rolling out its first Patient Portal this year. This will offer patients easy access to their personal health records through a secure network. "It's extremely exciting for us since the new portal will enable our patients to communicate with their provider and access health information over the Internet," said Larry K. McReynolds, LFHC executive director. "Additionally, our providers will be able to send patients appointment reminders, medication refills, education materials, lab results and more electronically." Lutheran's patient portal also features a smartphone application for iPhones and Android devices. View the patient portal and smart phone app here: http://bit.ly/1ajHsmp.
"As health systems move toward embracing new models like patient-centered medical homes and population health, it's becoming increasingly critical for them to focus on improving patient engagement through new technologies," said Karen Lennon, EVP of Patient and Community Engagement. "It's our goal to continue to transform care by emphasizing care coordination and communication between patients and their providers. We are developing better relationships with our patients through new tools like patient portals and social media."
About Axial Exchange, Inc.
Axial Exchange is revolutionizing the way that patients manage their health. With Axial, hospitals are able to keep their patients continuously engaged, resulting in dramatically improved health outcomes and much more satisfied patients. Axial drives engagement by giving patients the information and interactive tools patients need in order to get well -- all delivered securely to the device of the patient's choice. Patients can share their health information with providers and caregivers. Health systems benefit via lower readmissions and improved patient satisfaction scores. For additional information visit: http://axialexchange.com/engagement/newyork/.
About NYU Lutheran
As Brooklyn's premier health care network, NYU Lutheran (LHC) is a comprehensive medical and social support system committed to providing services for the whole person -- physically, emotionally and spiritually. The LHC system of community health providers includes NYU Lutheran Medical Center, the NYU Lutheran Family Health Centers, Augustana Center, Community Care Organization, Inc, senior housing programs and more. Learn about LHC and its 130-year-old commitment to serving Brooklyn neighborhoods by visiting www.LutheranHealthCare.org. Visit http://bit.ly/rRGASG to connect with Lutheran on social media.
About NYU Lutheran Family Health Centers
The NYU Lutheran Family Health Centers (LFHC), based in Sunset Park, is a federally qualified community-based ambulatory health care system affiliated with NYU Lutheran. LFHC is recognized by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home. Governed by the NYU Lutheran Family Health Centers Board of Trustees, LFHC is one of the largest health center networks in the country serving as southwest Brooklyn's medical home for more than 45 years. With nine full-time community health centers, 29 school-based health centers and community programs, including three WIC programs, adult and family literacy programs, three child care centers and a family wellness center, the network is the primary medical provider for more than 100,000 people providing nearly 700,000 patient visits per year.